Note: As a guideline, performance within 1% or 2% of normal is considered “normal”, performance between 2% and 15% is “better than normal”, while performance that is 15% or more above normal can be considered “significantly better than normal”. The equivalent negative percentages apply for “worse”. However, for businesses of different sizes and in different stages of maturity, these parameters may differ. Respondents should therefore make a judgment based on their own business, its specific situation, and what level of performance they would typically describe as “significantly better” or “better”. Ongoing respondent consistency in answering the questions is more important than identical parameters for every respondent.